Moderation and Soft Skills for Project Manager and Business Analysts

This extended basic course is aimed at those who wish to deal intensively and methodically with the topic of business analysis including requirements engineering, typically because they are actively involved in these activities.

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Description

OVERVIEW

An effective facilitator strengthens the group so that it uses its own latent skills and knowledge in the search for optimal solutions and consensus. The facilitator’s ability to steer the workshop to achieve his goals is the key to the success of this method. This course provides participants with a structured approach to the planning, execution and follow-up of facilitated workshops. Several moderation techniques and procedures will be taught. Guides are provided explaining why, when and how to use them. During the course, emphasis will be placed on the efficient management of human dynamics. In contrast to courses that tend to provide overviews of topics, this workshop gives participants the opportunity to deepen what they have learned through numerous exercises on the techniques presented.

GOALS

  • Apply the various moderation techniques and correctly assess when and how they can be optimally used.
  • Develop a structured approach to planning and conducting moderated sessions.
  • Provide efficient management of human dynamics.
  • Use various facilitation techniques to help form teams, resolve conflicts and identify and solve problems.

CONTENTS

Modul 1 Facilitation Concepts

Course format and topics covered
Definition of facilitation
Getting and receiving feedback
Facilitated exercise on ice-breakers to introduce students
Facilitated exercise on role of ice-breakers and participants’ favorite ice-breakers

Modul 2 Ground Rules

Purpose
Strategies for use
Facilitated exercise to develop ground rules

Modul 3 Group Dynamics

How groups form
Tuckman and Maslow in relation to a facilitated session

Modul 4 The Facilitation Process

Key roles and responsibilities
How to run the pre-position meeting
How to prepare for the workshop
Controlling the process
Room layout, tools, and equipment
Brainstorming
Getting to consensus/voting

Modul 5 Problem Solving

Problem identification
Facilitated exercise on problem identification
Problem solving
The 5-stage process
Rules
Clustering
Selection
Action planning (RACI matrix)
Facilitated exercise on problem solving

Modul 6 Process Mapping (high-level overview)

‘As-Is’
‘To-Be’
Gap analysis
Facilitated exercise on process mapping

Modul 7 Inter-Group Comparison for Resolving Conflict

Purpose
Active listening
Conflict
Conflict-management techniques for facilitators
Handling conflict and impasse
Use of power
Facilitated exercise on resolving conflict (inter-group comparison)

Modul 8 Handling Difficult Relationship Situations

Focusing on the behavior
The BID model
Effect of behavior on the group
Moderating undesirable behavior
Facilitated exercise on difficult situations

Modul 9 Problem-Solving through Associated Brainstorming

Purpose
How it works
Facilitated exercise on problem solving through associated brainstorming

ATTENDEES

Those who want to make the most of moderation and those who want to go beyond basic interaction skills to deliver consensus and action.

FORMAT

This course is very interactive and gives participants the opportunity to prepare for a series of increasingly difficult exercises. Practical exercises allow participants to train to be moderators and secretaries.

AREAS OF KNOWLEDGE

BABOK® Guide
Elicitation
Underlying Competencies

PMBOK® Guide
Project Scope Management
Project Communications Management
Project Human Resource Management

Additional information

ID

TR-BA-010

Language

English

Dates

Aachen – 16/09/2019

Level

Intermediate

Days

2 days

Points

16 PDU, 16 CDU

Price

€1.280

Minimum

4 attendees

Maximum

12 attendees

Trainer

CBAP/PMP

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