Beschreibung
ÜBERBLICK
ZIELE
- Wende die verschiedenen Moderationstechniken an und schätze richtig ein, wann und wie sie optimal genutzt werden können.
- Entwickle einen strukturierten Ansatz für die Planung und Durchführung von moderierten Sitzungen.
- Biete eine effiziente Verwaltung der menschlichen Dynamik.
- Setze verschiedene Moderationstechniken ein, die bei der Bildung von Teams, bei der Lösung von Konflikten und beim Erkennen und Lösen von Problemen helfen.
INHALT
Modul 1 Facilitation Concepts
Course format and topics covered
Definition of facilitation
Getting and receiving feedback
Facilitated exercise on ice-breakers to introduce students
Facilitated exercise on role of ice-breakers and participants’ favorite ice-breakers
Modul 2 Ground Rules
Purpose
Strategies for use
Facilitated exercise to develop ground rules
Modul 3 Group Dynamics
How groups form
Tuckman and Maslow in relation to a facilitated session
Modul 4 The Facilitation Process
Key roles and responsibilities
How to run the pre-position meeting
How to prepare for the workshop
Controlling the process
Room layout, tools, and equipment
Brainstorming
Getting to consensus/voting
Modul 5 Problem Solving
Problem identification
Facilitated exercise on problem identification
Problem solving
The 5-stage process
Rules
Clustering
Selection
Action planning (RACI matrix)
Facilitated exercise on problem solving
Modul 6 Process Mapping (high-level overview)
‘As-Is’
‘To-Be’
Gap analysis
Facilitated exercise on process mapping
Modul 7 Inter-Group Comparison for Resolving Conflict
Purpose
Active listening
Conflict
Conflict-management techniques for facilitators
Handling conflict and impasse
Use of power
Facilitated exercise on resolving conflict (inter-group comparison)
Modul 8 Handling Difficult Relationship Situations
Focusing on the behavior
The BID model
Effect of behavior on the group
Moderating undesirable behavior
Facilitated exercise on difficult situations
Modul 9 Problem-Solving through Associated Brainstorming
Purpose
How it works
Facilitated exercise on problem solving through associated brainstorming
BABOK® Guide
Elicitation
Underlying Competencies
PMBOK® Guide
Project Scope Management
Project Communications Management
Project Human Resource Management